FAQs

HOW TO PLACE AN ORDER?

 

Once you have finished adding items to your Cart, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the check out process.

 

WHICH METHODS OF PAYMENT DO YOU ACCEPT?

 

We accept credit cards, debit cards, Paypal and bank transfer (via PayPal).

 

HOW SAFE IS MY PERSONAL INFORMATION?

 

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.

 

HOW DOES SHIPPING WORK?

 

We partner with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as Germany, USA, Thailand, Tibet, China, India, etc.

 

Because we ship directly from our partners in these countries, your item may take 6-20 days to arrive. Please do not panic if it does not show up immediately, it's on its way :)

 

We offer international shipping options too! For more information on shipping check out our shipping page.

 

CAN I CANCEL AN ORDER?

Yes. Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order. All refunds will be process within 24-48 hours before the fund reflects on customer’s bank account.

 

HOW DO I USE A COUPON CODE?

In step 1 of the checkout process, you will have the opportunity to enter any promotional or coupon code you may have in a blank at the top right of the page. The special savings will be reflected in your total price once you press on the 'Apply' button.

 

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY ORDER?

Please refer to our Shipping page for full details and information on shipping.

 

WHERE DO I SEND RETURNS?

Please refer to our Returns page for full details and information on returns.

 

I RECEIVED AN INCORRECT OR DAMAGED ITEM--WHAT SHOULD I DO?

Oh no! We are so sorry to hear about that, but happy to help. Please contact us so that we may send you a new item or offer credit for your purchase.

 

FOR ANY QUESTION:

support@fomenn.com

 

 

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